Privacy Policy

smarthomewifisolutions.com

At smarthomewifisolutions.com we take our ethical responsibilities and your privacy seriously by recognizing that protecting your information is essential. We are committed to providing excellent service to all of our customers, visitors to this website, and other users of our products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information, the categories of information collected, and the steps we take to protect it.

By using this Site, you understand and agree to the Privacy Policy of smarthomewifisolutions.com in effect at the time of your use, along with any other terms and conditions posted on the site. Our goal is to increase your confidence in our products and services while enhancing your overall experience. This Policy complies with industry standards as well as applicable federal and state privacy regulations.

Information Collection and Use

This Privacy Policy applies to all users of our website and services (“Consumers”). Please note that this policy applies only to websites and services where smarthomewifisolutions.com determines how your personal information is collected and used. It does not apply to third-party websites we link to or to partners who may receive your information based on your requests. Their collection and use of your data is governed by their own privacy policies, which we encourage you to review.

Personal Information includes information that can identify, relate to, or be linked with an individual or household, such as a real name, mailing address, email, phone number, or account number. Information that is de-identified, aggregated, or anonymized is not considered personal information. Publicly available information may also fall outside of this definition.

A subset of Personal Information may qualify as Sensitive Personal Information under applicable laws. This may include payment details, government identification data, or login credentials. We only collect and process sensitive information when it is necessary and permitted by law.

We may collect, use, store, and share the following categories of information, either directly from you, automatically through technology, or from third-party sources such as marketing partners and public databases:

Identifiers: Full name, mailing address, phone numbers, email, IP address, and account information.
Payment Information: Bank or credit card details, billing history.
Audio Information: Voice recordings of customer service calls.
Communications: Personal information provided in webforms, chats, surveys, or feedback.
Internet/Network Activity: Interactions with our website, ads, cookies, and browsing history.

Sensitive data will only be used to verify identity, process transactions, or fulfill services you request.

Sensitive Personal Information

Certain categories of sensitive information may be collected in limited cases. Examples include:

Government Identification Numbers: Collected only when necessary for verifying eligibility. Such information is never stored long-term.
Login Credentials: Used only to maintain secure access to consumer accounts. Retained only while an account is active.
Health Information: Collected only if relevant to a service request. Stored for up to 10 years if required.
Demographic Data: Such as race or ethnicity, collected only when voluntarily provided (e.g., job applicants).

We do not collect biometric data, genetic data, or precise geolocation.

Depending on your state of residence, you may request that we limit the use of sensitive information.

When We Collect Personal Information

We may collect information at the following times:

When you register to receive communications from our website.
When you apply for products or services through our website.
When you enter promotions, sweepstakes, or surveys.
When you submit feedback or complete a webform.
When you visit our Site, including through cookies and tracking technologies.
When you contact us directly.

Why We Collect Personal Information

We collect and use personal information to:

Process and fulfill requests for information, products, or services.
Customize advertising and marketing content.
Conduct research, feedback, and surveys.
Improve our products, services, and website.
Protect against fraud, abuse, or security risks.
Comply with legal obligations.
Facilitate mergers, acquisitions, or business transactions.
Provide reporting for internal operations and business partners.

Cookies and IP Addresses

We use cookies and related technologies to enhance your browsing experience. Cookies allow us to:

Personalize the website for repeat visitors.
Track usage and monitor performance.
Enable faster loading and improved navigation.
Measure ad effectiveness through third-party partners.

Cookies may be linked with personal information we collect. If you reject cookies, you may still use our Site, but some functionality will be limited. We also log IP addresses for technical, security, and analytical purposes.

Your browser may provide controls to disable or delete cookies. Please note that doing so may affect certain features of our Site.

We may also use clear gifs (web beacons) in emails or on the Site to track user interactions, improve content, and measure campaign effectiveness.

Telephone Calls and Recordings

By providing your phone number, you consent to receiving marketing calls and text messages, including those sent using automated technology or prerecorded voices. Consent is not a condition of purchase.

All calls may be recorded for quality assurance, training, or regulatory compliance. By continuing to communicate with us, you agree to such recordings.

Information Selling, Sharing, and Targeted Advertising

We may sell, share, or use certain categories of personal information for targeted advertising as defined under state privacy laws. This may include identifiers or browsing activity. Information may be shared with:

Marketing partners, sponsors, or advertisers providing related offers.
Vendors offering services based on your expressed interest.
Third-party analytics or ad networks for audience targeting.

We prohibit the unauthorized sale or transfer of your information to non-affiliated third parties.

Other Transfers of Information

We may transfer personal information to third parties in the following situations:

To partners you request services from (e.g., when you seek quotes).
To vendors assisting us with hosting, marketing, data processing, or operations.
To comply with applicable laws, court orders, or investigations.
To protect our rights, property, or safety.
In connection with mergers, acquisitions, or corporate restructuring.

All third parties we engage must comply with our privacy standards and may only use the information for the specific purpose contracted.

SMS Communications

By opting in to receive SMS messages, you consent to receive promotional updates and offers. Message frequency may vary. Standard message and data rates may apply. To opt out, reply “STOP” to any message.

Marketing Opt-Out

You may opt out of receiving promotional emails or newsletters by following unsubscribe instructions included in each communication. Please note that some transactional or service-related messages cannot be opted out of (e.g., order confirmations).

Our partners and advertisers may have their own mailing lists. If you wish to stop communications from them, you must contact them directly.

Third-Party Links

This Privacy Policy applies only to smarthomewifisolutions.com. When you follow a link to a third-party site, you are subject to that site’s privacy and security policies. We encourage you to review them carefully before submitting information.

Minors

Our Site is intended for users 18 years of age or older. We do not knowingly collect information from children under 18. If we learn that we have collected such data, we will delete it immediately.

Retention

We retain personal information as long as reasonably necessary to fulfill the purposes described above, or as required by law. Factors that influence retention include:

The length of our business relationship with you.
Legal obligations (e.g., tax or compliance requirements).
Technical and security considerations.
Requests you make to update or delete your data.

Changes to this Privacy Policy

We may update this Privacy Policy at any time. Material changes will be posted prominently on our website. Continued use of the Site after changes are posted constitutes acceptance of the revised Privacy Policy.

Your Privacy Rights

Depending on your state of residence, you may have the following rights:

Right to Know/Access – Request a report of the personal information we collect about you.
Right to Delete – Ask us to delete personal information, subject to legal exceptions.
Right to Correct – Request corrections to inaccurate information.
Right to Opt-Out – Direct us not to sell or share your data for advertising.
Right to Limit Use of Sensitive Information – Restrict our processing of sensitive categories of data.
Right to Appeal – Appeal our decision if we decline to process your request.
Non-Discrimination – Exercise your rights without being denied service, charged different prices, or provided lower-quality service.

We will verify all requests before responding to protect your information from unauthorized access.

LAST UPDATED: 08/22/2025

California Privacy Notice (CA Privacy Policy)

Last Updated: 08/22/2025

At Smart Home Wifi Solutions (“Company,” “we,” “us,” “our”), your privacy is a top priority. This California Privacy Notice (“Privacy Notice”) is provided in accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). It supplements our general Privacy Policy and applies specifically to California residents (“Consumers”) who interact with our website (smarthomewifisolutions.com) and related services (“Services”).

By using our Site or Services, you acknowledge and agree to the terms of this Privacy Notice. If you do not agree, please discontinue use of our Site and Services.

This Notice does not apply to data collected from employees, contractors, or job applicants.

Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our practices, services, or legal requirements. Updates will be posted with an updated “Last Updated” date. If changes materially affect how we handle previously collected information, we will provide prior notice on our Site.

Information We Collect

In the last twelve (12) months, we may have collected the following categories of Personal Information:

Identifiers – Name, mailing address, phone number, email, IP address, date of birth, account login credentials.
Commercial Information – Purchase history, service subscriptions, billing details, and service preferences.
Audio/Electronic/Visual Information – Call recordings, service messages, emails, or customer service interactions.
Characteristics of Protected Classifications – Age, or other information provided to confirm eligibility.
Professional/Employment Information – Business contact details when you interact on behalf of an organization.
Internet/Electronic Activity – Browser type, device type, operating system, referring/exit pages, session duration, clicks, and search terms.
Geolocation Data – Approximate location derived from IP address or device settings.
Inferences – Service needs, likely preferences, and interest categories derived from collected data.
Personal Information as defined under California law – Such as name, contact information, account numbers, or other identifiers, consistent with Cal. Civ. Code § 1798.80(e).

Some categories may qualify as Sensitive Personal Information under the CPRA. Examples include government-issued ID numbers, precise login credentials, or financial account details.

Sensitive Personal Information Table

Type of Sensitive Information	Is this collected?	How will it be used?	How long do we retain it?
Government ID (SSN, driver’s license, passport)	Only when necessary for service verification	To verify eligibility or confirm identity	Not stored long-term; deleted after verification
Account log-in credentials, debit/credit card + security codes	Yes, when creating or maintaining accounts	To enable secure access and process transactions	Retained while account is active; deleted after closure
Precise geolocation	No	N/A	N/A
Racial or ethnic origin, religious or philosophical beliefs	Only for job applicants if voluntarily provided	Used only in HR and compliance contexts	Retained up to 10 years if collected
Contents of private communications (emails, texts)	No, unless addressed to us directly	N/A	N/A
Biometric or genetic data	No	N/A	N/A
Health-related information	Only when applicable to a service	Used to tailor service or product offerings	Retained up to 10 years if collected
Sexual orientation or sex life data	No	N/A	N/A
Citizenship or immigration status	Only for job applicants	Used for employment eligibility verification	Retained up to 10 years if collected
Personal data from children under 16	No	N/A	N/A

Consumers may request that our use of sensitive information be limited to only what is necessary to provide requested services.

Business Information

If you represent a business, we may collect EIN/TIN, company name, business address, and related details. When linked to an individual, this is treated as Personal Information.

Usage Data & Site Activity

We automatically track how users interact with our Site, including:

Pages visited, time on site, and clicks.
Browser and operating system details.
IP addresses and session timestamps.

If linked to a specific user, this data is considered Personal Information. Otherwise, it is treated as anonymous usage data.

Communication Recordings

We may record customer service calls or retain written communications (chat, email, text) to:

Ensure service quality.
Train employees.
Maintain accurate business records.
Comply with legal requirements.

By engaging with us, you consent to such recordings.

Purposes of Collection and Use

We use Personal Information for the following business purposes:

Providing Services – Delivering wifi, internet, and smart home solutions.
Processing Transactions – Handling billing, payments, and order fulfillment.
Improving Services – Conducting research, troubleshooting, and performance analysis.
Personalization – Customizing user experiences and marketing outreach.
Marketing & Promotions – Sending offers, service updates, and promotions.
Fraud Prevention & Security – Protecting accounts, detecting threats, and preventing misuse.
Legal Compliance – Meeting tax, regulatory, or legal obligations.
Business Operations – Accounting, audits, analytics, and internal reporting.

Sensitive Personal Information will only be used for identity verification, fraud prevention, or other legally permitted purposes.

Sharing & Disclosure of Information

We may disclose Personal Information to the following categories of third parties:

Service Providers – Vendors providing hosting, analytics, billing, customer service, and marketing.
Advertising Partners – Third parties for targeted advertising and cross-context behavioral advertising.
Business Transfers – Successor entities in mergers, acquisitions, or asset sales.
Legal & Compliance – Courts, regulators, or law enforcement when required.

We do not knowingly sell or share the Personal Information of individuals under 16 years of age.

Consumer Rights Under California Law

As a California resident, you may exercise the following rights:

Right to Know – Request categories and specific pieces of information we collect, sources, business purposes, and third-party disclosures.
Right to Deletion – Request deletion of information, subject to exceptions (e.g., fraud prevention, legal compliance).
Right to Correction – Request correction of inaccurate data.
Right to Opt-Out of Sale/Sharing – Direct us not to sell or share your Personal Information with third parties. We honor browser-based opt-out signals (e.g., Global Privacy Control).
Right to Limit Sensitive Data Use – Restrict our use of sensitive data to only what is necessary for service.
Right to Appeal – Appeal our decision if we deny your request. If further denied, you may escalate to the California Attorney General.
Non-Discrimination – Exercising your privacy rights will not affect the pricing or quality of our services.

Do Not Track Disclosure

Our Site does not currently respond to “Do Not Track” browser signals. However, we respect legally recognized opt-out preference signals where applicable.

Data Retention

We retain Personal Information as long as reasonably necessary for business or legal purposes. Retention periods may depend on:

The nature of the data.
Whether you maintain an active account.
Legal and regulatory requirements.
Technical and security considerations.

Typically, data is retained up to 10 years following the end of a customer relationship.

Security

We use reasonable administrative, technical, and physical safeguards to protect your Personal Information. While we strive for high levels of security, no system can guarantee complete protection.

Other Transfers

If our Company undergoes a merger, acquisition, or restructuring, Personal Information may be transferred to a successor entity, subject to the same protections described in this Privacy Notice.

Nevada Residents

If you are a Nevada resident, you may request that we not sell your Personal Information to third parties. Such requests can be made through our website.

Your Privacy Rights (Summary Table)

Privacy Right	Description
Right to Know	Request categories/specific pieces of information collected and shared.
Right to Delete	Request deletion of Personal Information, subject to exceptions.
Right to Correct	Request correction of inaccurate Personal Information.
Right to Opt-Out	Direct us not to sell or share Personal Information.
Right to Limit Sensitive Data Use	Restrict use of sensitive data to only essential business functions.
Right to Appeal	Request a review if your privacy request is denied.
Non-Discrimination	You will not be penalized for exercising your rights.